Effective Date: Dec 2025

By accessing or purchasing from https://bynoorwa.com, you agree to be bound by the following Terms & Conditions, including our Shipping, Returns, and Refund Policy. Please read carefully before making a purchase.

1. General Terms

By using our website and purchasing our products or services, you confirm that you are at least 18 years old or have permission from a legal guardian.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Changes will take effect immediately once published on this page.

2. Products & Services

Bynoorwa offers:

• Digital products (PDFs, templates, planners, downloadable files)
• Physical products (printed items, stationery, or other tangible goods)
• Creative services (branding, design, digital services)

All products and services are subject to availability and confirmation.

3. Orders & Payments

• All prices are listed in Ringgit Malaysia unless stated otherwise.
• Full payment is required before any order is processed.
• We reserve the right to cancel or refuse any order due to payment issues, errors, or suspected fraudulent activity.

4. Refund & Return Policy

• Digital Products – Refund Eligibility
  • Refunds for digital products may be considered only under the following circumstances:
    • Technical Issues: The product is defective or inaccessible due to errors caused by us.
    • Misrepresentation: The product does not match the description or preview shown on our website.
    • Duplicate Purchase: The same product was accidentally purchased more than once.
• Digital Products – Non-Refundable Cases
  • Refunds will not be provided for:
    • Change of mind after purchase.
    • Failure to read or understand the product description before purchasing.
    • Incompatibility with unsupported devices or software.
    • Refund requests made after 7 days from the date of purchase.
• Physical Products – Returns & Refunds
  • Returns are accepted within 30 Days of receiving the item.
  • Products must be unused, in original condition, and in original packaging.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Refunds will be issued after the returned item has been inspected.
  • Include the following:
    • Order ID or receipt
    • Reason for the request
    • Photos or proof (if applicable)

5. Alternative Solutions

In cases where a refund is not applicable, we may offer the following solutions:

• Technical Support: Assistance to resolve any technical issues.
• Product Replacement: Access to a corrected version of the product.
• Store Credit: A discount code or credit for future purchases.

6. Intellectual Property

All content, designs, products, and materials on this website are the intellectual property of bynoorwa. You may not copy, reproduce, distribute, or resell any content without written permission.

7. Order Processing

• Orders are processed within 3 Days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• You will receive an order confirmation email once your order is placed.

8. Shipping & Delivery

• Shipping fees will be calculated and displayed at checkout.
• Delivery times are estimates and may vary depending on location, courier service, and external factors beyond our control.
• We are not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.

8. Shipping Address

• Please ensure your shipping address is accurate and complete.
• We are not responsible for lost or delayed orders due to incorrect or incomplete addresses provided by the customer.

8. Damaged or Missing Items

• If your item arrives damaged or is missing, please contact us within 48 hours of receiving your order.
• Provide photos or proof of damage to help us resolve the issue promptly.

9. Data Disclosuressing

• We do not sell or share your data except:
  • With payment gateways
  • Courier services
  • Legal requirements

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia, and you irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.

Contact Us

For any questions or assistance regarding our shiping, refund and returns policy, please contact us:

Email: [email protected]
Website: https://bynoorwa.com

We sincerely appreciate your understanding and continued trust in our brand, and we thank you for supporting both our digital and physical products, which are thoughtfully created to deliver quality, value, and a positive experience for every customer.